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PROCESSING TIME
All products are sent; FREE \ Tracked \ Insured: Generally; UK orders arrive within 2-4 days and international orders arrive within 3-8 days, however, on occasion lead times may be extended based on variants such as custom crate builds, heavy/large products, (not including courier delays).
General Processing Time For: UK
1 - 3 days - small
2 - 5 days - medium
3 - 14 days - large
30 - 60 days - crate/pallet
General Processing Time For: NI / EU / ROI / INT / ROW
3 - 5 days - small
3 - 10 days - medium
7 - 24 days - large
10 - 60 days - crate/pallet
Special Delivery Date Request
Write to info@thefossilstore.com with your express shipping request and, or provide a special shipping date:
Express shipping incurs additional fees.
Unique delivery dates require advanced warning and may also incur fees.
PRINTS
* FREE Shipping on £100+ GBP orders
THE FOSSIL STORE™ Artwork is securely packaged, tracked, signed-for and insured. THE FOSSIL STORE™ is not responsible for print production processes (outsourced printing), courier delays, and international customs charges.
GENERAL PRODUCT
Timeframe
THE FOSSIL STORE™ delivery timeframes may vary based on the product ordered. Our products are unique and require extra care for a safe delivery, from packaging to custom box and crate and pallet builds. We offer expedited express shipping for an additional fee for those who require a fast delivery, please contact THE FOSSIL STORE™ at info@thefossilstore.com for more information.
Tracked, Insured & Signed For
THE FOSSIL STORE™ products are sent internationally free, tracked and signed-for, and insured unless otherwise stated before or after sale. Items may incur an increased surcharge based on location. For more information on one of our products please write to info@thefossilstore.com and include the product, REF number and your address.
Inspection On Delivery
Please inspect your order on delivery and make sure your new specimen is complete and undamaged. If you have any concerns, please inform us same day as delivery at info@thefossilstore.com.
Customs Duty
Custom duties are your ("the customers") responsibility.
Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.
Tracked + Insured
We secure and safely deliver your product with total loss insurance in place. A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please note: We cannot accept responsibility for late courier arrivals.
Alternate Address
You have the option to provide a delivery address that is different to your billing address during your checkout. An invoice will be enclosed in your parcel or may arrive separately. On request, we can send your invoice to your billing address. Please add this notice to your order notes when you checkout, or email info@thefossilstore.com.
Applicable Fees
If applicable; shipping charges are displayed in the pop-out bag. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator. Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us. Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary. Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@thefossilstore.com.
Alternate Address
You have the option to provide a delivery address that is different to your billing address during your checkout. An invoice will be enclosed in your parcel or may arrive separately. On request, we can send your invoice to your billing address. Please add this notice to your order notes when you checkout, or email info@thefossilstore.com or difficult destinations; before we send your order, we may request an additional payment that require additional funding.
